Most items can be returned for a refund or exchange within a certain time after delivery as long as they are in their original and unused condition. Please check which platform you order.
Return Window by Item Type
|
Item Category
|
Return Window
|
|---|---|
|
Most items | |
|
Digital books (unread) | |
|
Apple/Boost Infinite products | |
|
Amazon Renewed (Acceptable/Good/Excellent) | |
|
Wedding Registry items (non-owner) | |
|
Amazon Renewed (Premium) |
Non-Returnable Items
Perishables, health/safety-risk products, customized items, digital products, automobiles, “Final Sale” items (e.g., discounted Haul items ≤$3)
Initiating a Return
If your order is fulfilled by Amazon:
Click on the “Return or Replace Items”.
Choose ” Return Reason”, write “Comments”.
Choose “Refund Method”.
Choose “Return Method”.
Print your ” Return Label”.
If your order is fulfilled by seller:
Click on the “Return or Replace Items”.
Choose ” Return Reason”, write “Comments”.
We will choose to approve a return or exchange based on Amazon policy.
Amazon will provide you with a return label (or instruct you to return the product).
Once we receive and confirm the item, we will refund or replace it for you.
Return Fees
|
Fee Type |
Description |
Amount |
|---|---|---|
|
Return Shipping |
Non-free shipping method selected |
Varies |
|
Late Fee |
Failure to return by the deadline |
20% of item price |
|
Damage Fee |
Returned item is damaged/missing parts (non-seller error) |
Up to 50% of item price |
|
Restocking Fee |
Opened software, games, collectibles |
100% of item price |
Still Have Questions?
