We understand how disappointing it can be to receive the wrong product, and we’re here to help resolve the issue as quickly as possible. Follow these steps to ensure a smooth resolution:
Step 1: Double-Check Your Order
Log in to your Amazon account and review your order details.
Verify the product title, color, length, and quantity to ensure you selected the correct item.
If you still cannot find them, please don’t worry.
Step 2: Inspect the Product Received
Compare the product you received with the item description on the order page.
👇The product you purchased
👆Wrong product you received
Step 3: Contact Customer Support
1. Through Amazon:
- Go to “Your Orders” on Amazon, locate the order, and click “Return or Replace Items.”
Select the reason for return (e.g., “Wrong item received”) and follow the prompts. - Pull down to the bottom of this page and find “Help” button, and click on it to get into a new page.
Find “Need more help ” in the middle of this page and move it to this and you will see “Contact Us ” and click on it .Then you will get in touch Amazon Customer Service. - Or you may choose to call the Customer-Service by +1(888)280-4331
2. Through Our Seller Support:
- You can send us a direct email here with your order number, pictures of wrong product or package, and a description of the issue.
- We will respond promptly to assist you. If you want a call back, please noted in your email.
- If Amazon Customer Service doesn’t reply you, please don’t worry, please send us a screenshot of conversation. We will handle it for you.
Step 4: Return the Incorrect Product (If Required)
1️⃣If a return is necessary, please follow the instructions provided by Amazon or our support team.
2️⃣Please pack the item securely and include all original packaging and labels.
3️⃣Please drop off the package at the designated return location or schedule a pickup.
Tips to Avoid Ordering the Wrong Product in the Future
- Read the product description carefully: Pay attention to details like color, length, and quantity.
- Contact us before ordering: If you have any questions or need clarification, please don’t hesitate to reach out to us for assistance.
Our Commitment to You
We strive to provide the best shopping experience and high-quality real human hair extensions. If you ever encounter an issue, we are here to make it right. Your satisfaction is our top priority!
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