We understand how disappointing it can be to receive the wrong product, and we’re here to help resolve the issue as quickly as possible. Follow these steps to ensure a smooth resolution:
Step 1: Double-Check Your Order
- Log in to your Amazon account and review your order details.
- Verify the product title, color, length, and quantity to ensure you selected the correct item.
Step 2: Inspect the Product Received
- Compare the product you received with the item description on the order page.
- Take clear photos of the product, packaging, and any labels for reference.
Step 3: Contact Customer Support
1. Through Amazon:
- Go to “Your Orders” on Amazon, locate the order, and click “Return or Replace Items.”
- Select the reason for return (e.g., “Wrong item received”) and follow the prompts.
2. Through Our Seller Support:
Send us a direct message here with your order number, photos, and a description of the issue.
We will respond promptly to assist you with a replacement, refund, or return instructions.
Step 4: Return the Incorrect Product (If Required)
1. If a return is necessary, follow the instructions provided by Amazon or our support team.
2. Pack the item securely and include all original packaging and labels.
3. Drop off the package at the designated return location or schedule a pickup.
Step 5: Receive Your Correct Product
1. Once the issue is confirmed, we will prioritize shipping the correct product to you.
2. You will receive a tracking number to monitor the delivery status.
Tips to Avoid Ordering the Wrong Product in the Future
– Read the product description carefully: Pay attention to details like color, length, and quantity.
– Contact us before ordering: If you have any questions or need clarification, please don’t hesitate to reach out to us for assistance.
Our Commitment to You
We strive to provide the best shopping experience and high-quality real human hair extensions. If you ever encounter an issue, we are here to make it right. Your satisfaction is our top priority!
For further assistance, please contact us through Amazon’s messaging system or visit our store page for more information.
