At Full Shine, we prioritize your hair transformation experience. If you have received an incorrect order—whether it’s the wrong color, length, or texture—our Order Accuracy Guarantee ensures a seamless and cost-free exchange. To maintain our strict Hygiene & Safety Standards, please keep the Golden Security Seal intact. Follow this professional resolution protocol to secure your priority replacement and get back to your shine as quickly as possible.
Step 1: Verify Order Accuracy Against Your Shipment
Cross-Referencing the Product SKU on Your Amazon Dashboard
Every Full Shine order undergoes a Triple-Check Quality Protocol before leaving our fulfillment center. We utilize Digital Barcode Verification to ensure the SKU matches your selection. While our fulfillment accuracy rate is 99.8%, we acknowledge that logistical anomalies can occur, and we are committed to investigating every discrepancy to maintain our industry-leading standards.
Checking Specifications: Color, Length, and Texture
Verify the product title, color, length, and quantity to ensure you selected the correct item. Please check again if you receive wrong hair extensions
If you still cannot find them, please don’t worry.
Step 2: Inspect the Product (Keep the Security Seal Intact)
Visual Verification Through the Transparent Packaging
👇The product you purchased
👆Wrong product you received
In accordance with International Health and Hygiene Regulations for human hair products, hair extensions are classified as ‘hygiene-sensitive.’ Our Golden Security Seal acts as a legal boundary; once breached, the product is biologically compromised for re-sale. This strict adherence ensures that every Full Shine customer receives 100% pristine, untouched Remy hair.
Step 3: Contact Full Shine Support for an Expedited Exchange
1. Through Amazon:
- Go to “Your Orders” on Amazon, locate the order, and click “Return or Replace Items.”
Select the reason for return (e.g., “Wrong item received”) and follow the prompts. - Pull down to the bottom of this page and find “Help” button, and click on it to get into a new page.
Find “Need more help ” in the middle of this page and move it to this and you will see “Contact Us ” and click on it .Then you will get in touch Amazon Customer Service. Tell them you receive wrong hair extensions. - Or you may choose to call the Customer-Service by +1(888)280-4331
2. Through Our Seller Support:
- You can send us a direct email here, tell us you receive wrong hair extensions and your order number, pictures of wrong product or package, and a description of the issue.
- We will respond promptly to assist you. If you want a call back, please noted in your email.
- If Amazon Customer Service doesn’t reply you, please don’t worry, please send us a screenshot of conversation. We will handle it for you.
For immediate assistance, you can also reach our Social Support Team via Instagram DM @fullshinehair. We maintain a synchronized customer service ecosystem, meaning your Amazon claim, email inquiry, and social messages are tracked under a single Customer Resolution Ticket to ensure no request is overlooked.”
Step 4: Secure Return of the Incorrect Item
1️⃣If a return is necessary, please follow the instructions provided by Amazon or our support team.
2️⃣Please pack the item securely and include all original packaging and labels.
3️⃣Please drop off the package at the designated return location or schedule a pickup.
Pro Tips to Ensure Perfect Hair Matches in Future Orders
Utilizing Our Professional Color Matching Service
The most reliable way to avoid order errors is to consult our experts before you checkout. At Full Shine, we offer a Complimentary Professional Color Matching Service led by experienced hair stylists. Instead of guessing based on a screen, simply send 2-3 photos of your hair taken in natural light (one from the side and one from the back) to our support team. Our experts will analyze your base shade, highlights, and undertones to recommend the perfect SKU. This personalized approach ensures that the extensions you receive blend seamlessly with your natural hair from day one.
Understanding Studio Lighting vs. Natural Daylight Discrepancies
Digital screens and studio photography can sometimes create slight variations in how a hair shade appears. Our product images are captured under professional 6500K studio lighting to show the most intricate details of the hair texture. However, hair is a reflective fiber; it will look warmer under indoor yellow lights and cooler under direct sunlight. To ensure a perfect match, we recommend viewing the hair in indirect natural daylight upon arrival before breaking the security seal. Understanding these environmental lighting shifts helps you make a more informed decision and ensures that your chosen shade looks stunning in every setting.
Still have questions about received wrong hair extensions? Please contact us
Full Shine Commitment: “Our fulfillment accuracy rate is 99.8%, but your satisfaction is 100% of our focus. If the error is ours, the shipping is on us.”
Written by Skyee, Senior Stylist at Full Shine Hair with 10+ years of extension experience. With over 12 years of hands-on experience in the professional hair industry, Lily specializes in the application and maintenance of seamless hair systems. As a lead educator at Full Shine, she bridges the gap between salon-grade expertise and at-home care. Her “Support & Stroke” method has helped thousands of clients extend the lifespan of their ultra-thin PU wefts.
