Have you ever received hair extensions that arrived, but it is incomplete packages or accessories were missing when you opened the box?
Follow these steps if tracking shows a package as delivered in Your Orders but you can’t find it.
1.Open Your Incomplete Packages and Look for All Items
Full Shine hair extension products come in different sets and packaging formats. Please make sure all packaging bags are checked carefully. Sometimes not received incomplete packages, actually incomplete—it may just be that the wrong specification was accidentally ordered.
Packaging Format
2.Compare with Your Order – Did You Receive the Right Items?
Please double-check your order details on Amazon and confirm which variation or bundle you selected.The issue may not be truly incomplete packages, but rather that the product specifications ordered did not meet expectations.
3.Check the Package for Any Damage
Take a moment to check if the outer packaging shows any signs of damage — such as tears, holes, or if the seal looks tampered with.
The incomplete products may be the result of partial loss during transit.
If you notice anything unusual, please take photos of the package
🔁 What to do next?
If your order was fulfilled by a third-party seller, you can report the issue by clicking the “Contact Seller” button on your order details page. This allows you to explain the situation directly to the seller. Most sellers are responsive and willing to help resolve problems such as incomplete packages, whether that means sending the missing items, offering a replacement, or providing another suitable solution. Go to 📫Contact Seller.
🚀 What to do next?
If Your Order Was Shipped by Amazon
If your order was fulfilled and shipped directly by Amazon, we recommend reaching out to Amazon Customer Service within 30 days of the expected delivery date. Their support team is available to assist with a wide range of issues, including incomplete packages, delayed deliveries, or items lost in transit. Once you contact them, they will review your order details and tracking information, and work with you to resolve the issue—whether that means locating the missing items, arranging a replacement, or offering a suitable resolution. Amazon aims to ensure that every customer receives the full order as expected.
Friendly Reminder:
When reporting an issue with incomplete packages, we recommend providing the following information to help speed up the resolution process:
Order number
Photos of the received items (including the product itself and the shipping label on the box)
A description of what you received and what is missing from the incomplete package
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