We understand how disappointing it can be to receive the wrong clip in hair extensions, and we’re here to help resolve the issue as quickly as possible. Follow these steps to ensure a smooth resolution:
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Step 1: Check Your Clip in Amazon Order
Log in to your Amazon account and review your order details.
Verify the “wrong clip ins” you bought title, color, length, and quantity to ensure you selected the correct item.
Step 2: Inspect the Wrong Clip-In Received
Compare the wrong product you received with the item description on the order page.
Step 3: Contact Customer Support
1. Through Amazon:
- Go to “Your Orders” on Amazon, locate the order, and click “Return or Replace Items.”
- Select the reason for return (e.g., “Wrong item received”) and follow the prompts to return the wrong clip ins
2. Through Our Seller Support:
- Send us a direct message here with your order number, photos of wrong clip ins, and a description of the issue.
- We will respond promptly to assist you.
Step 4: Return the Incorrect Product (If Required)
If a return is necessary, follow the instructions provided by Amazon or our support team.
Pack the item securely and include all original packaging and labels.
Drop off the package at the designated return location or schedule a pickup.
Tips to Avoid Ordering the Wrong Clip in Hair Extensions in the Future
- Carefully Review the Product Description
Before placing your order, take a moment to read the full product description. Pay close attention to details such as:
Color code and name: Ensure it matches your desired shade. Lighting and screen settings may affect how the color appears.
Length: Choose a length that suits your styling goals.
Quantity and piece count: Some sets come with 7 pieces, others with 3 or 8. Double-check to ensure it meets your volume needs.
- Contact us before ordering If You’re unsure. If anything is unclear—whether it’s about color matching, length, or how many sets you’ll need—please don’t hesitate to get in touch with us. We’re here to help and can assist you in choosing the right extensions for your hair type and style preference.
Our Commitment to You
We strive to provide the best shopping experience and high-quality real human hair extensions. If you ever encounter an issue, we are here to make it right. Your satisfaction is our top priority!
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