Frequently Asked Questions
Everything you need to know about Full Shine Hair Extensions before and after purchase.
Product Category Help
TOP FAQs
Q1: What are the best hair extensions for beginners?
A: Clip-in and halo hair extensions are the best options for beginners. They are easy to install at home within minutes, require no salon appointment, and are lightweight with minimal maintenance.
Q2: What is the difference between double weft and genius weft hair extensions?
A: Double weft extensions are thicker and provide maximum volume. Genius weft extensions are thinner, lighter, and lay flatter for a more invisible and natural blend.
Q3: Why does color fade after the first wash?
A: Some slight color fading after the first wash is normal, especially for freshly dyed or toned extensions. During production, color pigments sit on the outer layer of hair strands, so a small amount may rinse out initially.
To minimize fading, always use sulfate-free shampoo and cool or lukewarm water.
Q4: Why do hair extensions make my scalp itchy?
A: Mild itching can happen in the first few days due to:
Tight installation
Scalp adjustment to new weight
Product buildup (sprays or adhesives)
If itching persists, check installation tension or consult your stylist. Proper cleansing and scalp care usually solves the issue.
Q5: How do I choose the right hair extension type?
A: Choose based on your lifestyle: clip-ins and halo hair for temporary styling, tape-ins for semi-permanent daily wear, wefts for volume and length, and pre-bonded extensions for the most natural salon-grade results.
Q6: Why do the ends of hair extensions tangle easily?
A: The ends are the oldest and most fragile parts of the hair strand, so they are more prone to dryness and friction.
Tangling can be reduced by:
Regular conditioning
Detangling gently from ends upward
Using leave-in conditioner or serum
Q7: What should I do if the clips on my hair extensions break?
A: We offer replacement clips in our store. If your clips break shortly after use, please contact us for support. You can easily replace the damaged clips to extend the life of your hair extensions and continue using them normally.
Q8: Why do new hair extensions have a smell?
A: A slight smell from new extensions is normal and usually comes from packaging or production sterilization. It will disappear after: 1–2 washes/ Air drying in a ventilated space/ Using mild shampoo.
Q9: Why did my hair extensions dyeing process fail?
A: Our hair extensions go through a color-lock (color fixation) treatment, which helps maintain long-lasting color and reduce fading. Because of this process, the hair has limited ability to take additional dye. If you still want to color the extensions, we recommend choosing lighter shades.
Q10: How to deal with hair extension shedding?
A: Some light shedding is normal, but to reduce it:
Always brush gently with a loop brush
Avoid pulling or aggressive detangling
Do not brush when hair is soaking wet
Secure wefts/bonds properly during installation
Still have questions?
Our support team usually replies within 24 hours.
A: Yes. Our extensions are made with 100% Remy human hair, ensuring a soft, natural look with aligned cuticles to reduce tangling and maintain long-lasting quality.
A: Return hair (also called “little hairs” or “mustache hair”) refers to short, fine hairs that appear on the weft or clip-in base of hair extensions. This is normal in double weft and clip-in hair extensions and comes from the manufacturing process. Return hair does not affect hair quality, thickness, or durability.
A: Yes, our extensions can be dyed darker. We recommend using lighter shades like #60 or #1000 for best results, and avoid bleaching to maintain hair quality.
A: Full Shine uses a professional color numbering system to identify solid, mixed, and highlighted shades. Our color numbers make it easier to find your perfect match and ensure consistent color selection across our products.
A: Choose the shade that best matches your mid-lengths and ends, not your roots. If you’re unsure, you can contact us directly and send a photo of your hair taken under natural lighting, and we will help you find the closest match.
A: Our product images are professionally taken to represent the closest possible color. However, slight variations may occur due to lighting, screen settings, and dye batch differences.
A: Hair extension length is measured when the hair is straight. For the most accurate match, measure your natural hair from the back of your head (nape area) down to the ends, then choose a length that is the same or slightly longer to achieve added volume and a natural blended look.
A: Yes. With the right extension type, proper placement, and enough hair volume, hair extensions can blend naturally with short hair. A layered haircut can also help create a more seamless look.
A: The amount needed depends on your natural hair volume and desired fullness:
Thin hair: 50–100g
Medium hair: 100–150g
Thick or voluminous hair: 150–200g+
For a fuller, more dramatic look, we recommend choosing a higher gram weight.
A: No. When properly installed and removed, our hair extensions are safe and do not damage your natural hair. We recommend professional installation for semi-permanent methods to ensure best results.
A: Most orders are fulfilled by Amazon and are typically processed within 1–2 business days. Delivery usually takes 3–7 business days depending on your location and Amazon shipping speed.
A: Depending on the product and availability, your order may be fulfilled by Amazon (FBA) or shipped directly by Full Shine (FBM). Delivery times may vary based on the fulfillment method.
A: Please check around your delivery location and wait up to 48 hours, as some carriers mark packages as delivered early. If you still can’t find your package, please contact Amazon Customer Service or reach out to us for assistance.
A: Amazon may ship items separately, so your order could arrive in multiple packages. Please check your tracking information first. If an item is still missing, contact us for assistance.
A: Yes. Unused and unopened hair extensions in original packaging are eligible for return under Amazon’s return policy.
A: Please contact us immediately so we can investigate the issue and assist you with the appropriate resolution.
A: Yes. Amazon typically provides a 30-day return window depending on the order. In addition, our brand offers a 45-day quality guarantee. If you experience any product issues within this period, please contact us and we will be happy to assist.
A: Yes. We collaborate with content creators, influencers, and professional hairstylists through affiliate, gifting, and partnership programs.
A: We provide a unique tracking link and offer 15% commission on every successful sale generated through your content. For high-performing partners, we may also offer fixed fees in addition to commission-based partnerships.
A: You can apply by contacting us directly through this website or by sending us a message on our social media. We will share the next steps and collaboration details with you.
A: Clip-in and halo hair extensions are the best options for beginners. They are easy to install at home within minutes, require no salon appointment, and are lightweight with minimal maintenance.
A: Double weft extensions are thicker and provide maximum volume. Genius weft extensions are thinner, lighter, and lay flatter for a more invisible and natural blend.
A: Some slight color fading after the first wash is normal, especially for freshly dyed or toned extensions. During production, color pigments sit on the outer layer of hair strands, so a small amount may rinse out initially.
To minimize fading, always use sulfate-free shampoo and cool or lukewarm water.
A: Mild itching can happen in the first few days due to:
Tight installation
Scalp adjustment to new weight
Product buildup (sprays or adhesives)
If itching persists, check installation tension or consult your stylist. Proper cleansing and scalp care usually solves the issue.
A: Choose based on your lifestyle: clip-ins and halo hair for temporary styling, tape-ins for semi-permanent daily wear, wefts for volume and length, and pre-bonded extensions for the most natural salon-grade results.
A: The ends are the oldest and most fragile parts of the hair strand, so they are more prone to dryness and friction.
Tangling can be reduced by:
Regular conditioning
Detangling gently from ends upward
Using leave-in conditioner or serum
A: We offer replacement clips in our store. If your clips break shortly after use, please contact us for support. You can easily replace the damaged clips to extend the life of your hair extensions and continue using them normally.
A: A slight smell from new extensions is normal and usually comes from packaging or production sterilization. It will disappear after: 1–2 washes/ Air drying in a ventilated space/ Using mild shampoo.
A: Our hair extensions go through a color-lock (color fixation) treatment, which helps maintain long-lasting color and reduce fading. Because of this process, the hair has limited ability to take additional dye. If you still want to color the extensions, we recommend choosing lighter shades.
A: Some light shedding is normal, but to reduce it:
Always brush gently with a loop brush
Avoid pulling or aggressive detangling
Do not brush when hair is soaking wet
Secure wefts/bonds properly during installation