Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition.
For eligible items, you can enjoy free returns at many locations near you. For information on an item’s return eligibility, please check the product detail page before placing your order. After placing an order, you can find relevant information on an item’s return eligibility in your Order History.
Return Window
Most items sold on Amazon.com can be returned within 30 days of delivery – some exceptions include:
| 7 days | Digital books accidentally purchased from the Kindle Store that have not been read.Digital textbooks, workbooks, and other educational content that have not been downloaded.Songs or albums accidentally purchased from our Digital Music Store using Alexa |
| 15 days | Apple Brand products and Boost Infinite Brand products sold in new condition (AppleCare+ plans may be canceled in accordance with the terms of the plan)Items sold in the Amazon Haul store that are over $3 (Haul items less than $3 are non-returnable and non-refundable). |
| 90 days | Amazon Renewed products in “Acceptable”, “Good”, or “Excellent” condition types.Most nonperishable Baby productsItems purchased from an Amazon Birthday and/or Custom Gift List by someone other than the registry owner.Mattresses (excluding crib mattresses) |
| 180 days | Items purchased from an Amazon Wedding Registry by someone other than the registry owner. |
| 365 days | Amazon Renewed products in “Premium” conditionItems purchased from an Amazon Baby Registry by someone other than the registry owner. |
Items That You Can’t Return
Some products are non-returnable, such as the following:
- Perishables
- Products that may pose potential health and safety risks once sold
- Products with shipping restrictions
- Customized products made specifically for you
- Redeemable products
- Amazon Pharmacy products
- Certain digital products
- Automobiles
- Additionally, products listed as “Final Sale” are non-returnable and non-refundable, including trading card games, specific discounted items, and items sold in the Amazon Haul store that are $3 and less.
- In the unlikely event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service.
Initiating a Return
To initiate a return on a item that’s eligible for return, simply go to Your Orders and click on “Return Items” button next to the item.
Third Party Seller Returns
When you order from a third-party seller that fulfills and ships their own inventory, your return is sent back to the seller instead of Amazon. The seller must offer one of the following:
A return address within the United States where you can ship the item
A prepaid return label; or
A full refund without requesting the item be returned
Sending Us Your Return
You can return most items for free at over 8,000 convenient locations, typically within a 5-mile radius of your address. Additionally, most returns do not need to be boxed or labeled. Please make sure, however, that your item is returned in original or unused condition and in the original manufacturer’s packaging including tags, components, accessories, manuals, shoe boxes, and other inserts.
Please follow the return instructions for each item to receive a refund. Do not include items from separate orders in the same return.
You must return all clothing, handbags, and other fashion items with tags or hygiene seals.
Return Fees
While returns are generally free, certain situations or item conditions may incur fees. Note that an item cannot be sent back to you after it has been returned.
| Fee | Description | Amount |
| Return Shipping Fee | If you select a return shipping method that is not free | Varies by item and the shipping method selected |
| Late fee | If you do not drop off or complete a carrier pick-up on or before the “return by date” once a return has been started. | 20% of the item price |
| Damage fee | If you return an item that is damaged, missing parts, not in original condition, or have obvious signs of use for reasons not due to an Amazon.com or seller error or Luxury Stores items that fail to adhere to acceptable return guidelines described under “Sending Us Your Return” above. | Up to 50% of the item price, except for Luxury Stores items which will be charged 100% of item price. |
| Restocking Fee | If you return an item from any of the following product types:Software and video games that are opened, activated, used, or missing parts.Opened collectible cards, board games/table top games, collectible/chase variant figurines | 100% of the item price |
