“At [Full Shine Hair], we want to ensure a smooth shopping experience for you on Amazon. Whether your order is fulfilled by Amazon or directly by us (the seller), all purchases are made through Amazon’s secure platform—the only difference lies in where your order ships from! To help you navigate delivery timelines, shipping options, and special situations, here’s a detailed breakdown of how it works.”
Amazon Shipping Works:
FBA vs. Seller-Fulfilled
Amazon FBA (Fulfillment by Amazon)
When you see products labeled as “Fulfilled by Amazon” (FBA), this means Amazon handles storage, packaging, and shipping on our behalf. Benefits include:
- Fast, reliable delivery: Most FBA orders qualify for Amazon Prime’s free two-day or one-day shipping (where available).
- Easy returns: Returns are managed directly through Amazon’s customer service.
- Transparent tracking: You’ll receive real-time updates via your Amazon account.
Seller-Fulfilled (Shipped by Full Shine)
For items labeled “Fulfilled by Seller”, we handle packaging and shipping directly from our warehouse in China. While delivery may take slightly longer, we ensure:
- Seamless customs handling: We cover all customs duties and taxes—no extra fees for you!
- Personalized service: Need special requests? Reach out to us directly!
- Standard shipping: Typically 7–15 business days for international orders.
Shipping Speeds:
Standard vs. Expedited
Note: Shipping speeds depend on your location and carrier availability. Always check the estimated delivery date at checkout!
FBA orders
- Standard Shipping: Arrives in 3–5 business days (domestic) or 5–10 business days (international).
- Expedited Shipping: Eligible for Amazon’s premium options (e.g., one-day or two-day shipping).
Fulfillment by Seller
- Standard Shipping: Arrives in 3–5 business days (domestic) or 5–10 business days (international).
- Expedited Shipping: Eligible for Amazon’s premium options (e.g., one-day or two-day shipping).
Delays in Delivery:
What to do if your order is delayed:
Check the tracking information in your Amazon account.
Contact Amazon Customer Service for FBA orders or Our Servise for seller-fulfilled orders.
While we aim to meet every estimated delivery window, occasional delays can occur due to:
International shipments may experience temporary delays during regulatory inspections or documentation reviews.
Severe storms, holiday closures, or unexpected logistical disruptions may extend delivery times.
During peak shopping seasons (e.g., holidays), carrier networks may face temporary congestion or backlogs.
Returns and Refunds
Lost or Damaged or Wrong
Missing Item
