Thank you for choosing to shop with Fullshine.net! We are committed to providing you with a smooth and enjoyable shopping experience. Below is our detailed Shipping & Delivery Policy, which outlines our order processing, shipping methods, and other important information. Please take a moment to review it.
1. Order Processing Time
All orders are shipped from our warehouses located in China. Typically, it will take 1-2 business days to process your order, unless there are issues such as fraudulent warnings, address errors, or technical problems.
If you need your order expedited but did not select the correct shipping option at checkout, don’t worry! You can manually purchase the Expedited Shipping service from the accessories before your order ships. Alternatively, please contact our customer service at service@fullshine.net to arrange the expedited shipping fee payment. We will upgrade your shipping method to ensure faster delivery.
We process orders Monday through Saturday (excluding Sundays and Chinese holidays). Some new or popular products may take 5-10 business days to be produced. Items such as out-of-stock or pre-sale hair toppers might take up to 30-60 business days to prepare.
2. Shipping Methods & Timeframes
Once your order is shipped, you will receive a confirmation email with tracking numbers. Please note that it may take a few hours for the tracking information to update. If you don’t see the confirmation email, kindly check your spam or promotions folder. All shipments include real-time tracking, so you can monitor your order 24/7.
Shipping Options:
- Standard Shipping (USPS/CNE): Typically takes 15-25 business days.
- Expedited Shipping (FEDEX/DHL): Typically takes 3-5 business days.
Shipping Details by Region (All prices are in USD):
🔹 Use the table for a quick look at our shipping policy.
👇 Scroll down for more details!
- United States
- Orders over $149: Free expedited shipping (3-5 business days).
- Orders under $149: Expedited shipping available for $25.
- Free Standard shipping (USPS): 7-15 business days.
- Canada
- Orders over $169: Free expedited shipping (3-5 business days).
- Orders under $169: Expedited shipping available for $25.
- Free Standard shipping (CNE): 15-25 business days.
- Mexico
- Orders over $299: Free expedited shipping (3-5 business days).
- Orders under $299: Expedited shipping available for $35.
- No standard shipping available.
- Australia & New Zealand
- Orders over $150: Free expedited shipping (3-5 business days).
- Orders under $150: Expedited shipping available for $20.
- Free Standard shipping (CNE): 15-25 business days.
- European Union
- Orders over $150: Free expedited shipping (3-5 business days).
- Orders under $150: Expedited shipping available for $25.
- Free Standard shipping (CNE): 15-25 business days.
- Other European Countries & Latin America
- Orders over $800: Free expedited shipping (5-7 business days).
- Orders under $800: Expedited shipping available for $45.
- No standard shipping available.
- Middle East
- Orders over $500: Free expedited shipping (5-7 business days).
- Orders under $500: Expedited shipping available for $40.
- No standard shipping available.
- South Asia
- Orders over $150: Free expedited shipping (3-5 business days).
- Orders under $150: Expedited shipping available for $18.
- No standard shipping available.
- Other Countries
- Orders over $1,000: Free expedited shipping (7-10 business days).
- Orders under $1,000: Expedited shipping available for $70.
- No standard shipping available.
Shipping to Remote Areas & Potential Delays
We strive to ensure your order arrives as quickly as possible. However, for some remote areas, delivery times may be a little longer due to limited courier access or logistical factors. Please don’t worry—there are no extra shipping fees for these areas, and we’ll take care of that for you.
In addition, while we always aim to meet the estimated delivery times, unforeseen delays (such as customs processing, weather conditions, or carrier backlogs) can sometimes occur. If your package experiences a significant delay (e.g., more than 30 days beyond the expected delivery window), please don’t hesitate to reach out to us at service@fullshine.net. We’re here to help resolve any issues and ensure your order reaches you as soon as possible.
We truly appreciate your understanding and patience throughout this process, and we’re committed to providing you with the best service. Thank you for choosing us!
3. Incorrect Address Disclaimer
Please double-check your shipping address when placing an order. Incomplete or incorrect addresses can cause delays. Fullshine.net cannot be held responsible for shipments delayed or misrouted due to inaccurate address details. Please note that FEDEX and DHL do not ship to P.O. Boxes, so please ensure your address is valid to avoid delays.
4. Signature Confirmation
For high-value orders (over $400 USD), we may require a signature confirmation upon delivery to ensure your package reaches you securely. If you prefer to waive the signature requirement, please contact us in advance.
5. Custom Duties & Taxes
International shipments are subject to customs clearance, and the rules may vary by country. Customers are responsible for paying any additional taxes, fees, or duties required. If necessary, we can provide an invoice for your reference.
6. Lost Shipments
All shipments include tracking and delivery confirmation. If the tracking information shows that your package has been delivered, but you have not received it, please first check with family members, neighbors, or friends who may have received the package on your behalf. Additionally, please verify with the courier if you have opted for signature-free delivery, as this could affect the delivery process. Some couriers allow you to make this selection directly through their tracking page or customer service.
If you are still unable to locate your package, please contact the courier directly for further investigation. In case there is a discrepancy or your package appears to be lost in transit, please reach out to us immediately.
If your order is lost or arrives damaged, kindly contact us within 5 days of delivery. To assist us in resolving the issue, please provide supporting photos of the damaged item or packaging, along with a clear photo of the delivery address. This will help us compare it with the courier’s delivery photos to better investigate the situation. Once we have all the necessary details, we will work closely with the shipping company to find a suitable solution, such as a replacement or refund, depending on the situation.
Please note: After 5 days, we may not be able to process claims for lost or damaged items. We encourage you to contact us as soon as possible to ensure a timely resolution.
In case your package is returned to sender, this may be due to an incomplete or incorrect address. Please contact our customer service team at service@fullshine.net, and provide the correct address so we can arrange for reshipping. We will resend your package as soon as we have the updated information.
Once we have all the necessary details, we will work closely with the shipping company to find a suitable solution, such as a replacement or refund, depending on the situation.
We are committed to ensuring that you receive your order in perfect condition and greatly appreciate your patience and cooperation as we work through any delivery challenges.
If you have any questions, or need assistance, our customer service team is here to help. Please feel free to reach out to us at service@fullshine.net.
Thank you again for your support, and we wish you a pleasant shopping experience!♥
