Buyer protection allows you to get a refund within the protection period if your item doesn’t arrive, arrives damaged, or arrives not as described.
How long does buyer protection last and how can I initiate a return/refund?
It lasts 15 days from the moment you confirm receipt of your item.
Any item with the label “Buyer protection” on its detail page is covered, with the exception of:
• Items that you have damaged yourself
• Personalised and custom-made items
• Items unsuitable for return due to hygiene or health reasons.
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Contact store
Let the store know what the problem is and upload any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with them.
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Make a return/refund request
If you can’t come to an agreement or get no answer, go to Account > Orders, find the relevant order and make a refund only or a return & refund application.
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Get refunded
Choose the reason for return/refund from the list provided, upload any supporting info needed (pictures, videos, etc), and submit your application. You can check back regularly under the returns/refunds tab on Orders to see the progress of your application.
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Contact store
Let the store know what the problem is and upload any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with them.
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Make a return/refund request
Select Buyer no need as reason so that you could complete the refund faster
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Get refunded
Choose the reason for return/refund from the list provided, upload any supporting info needed (pictures, videos, etc), and submit your application. You can check back regularly under the returns/refunds tab on Orders to see the progress of your application.
When will I receive my refund?
• Refunds can take 1-10 working days to arrive dependent on your original payment method
• Any due refund can be sent to your original payment method
• Alternatively, you can get a much faster refund to your AliExpress Bonus account.
