We (Fullshine Hair Co., Ltd) take your privacy seriously and this privacy statement explains how fullshine.net(collectively, “we,” “us,” or “our”) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymised or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting safety and security

We (Fullshine Hair Co., Ltd) abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect
ⅰ. Data you provide: 
We (Fullshine Hair Co., Ltd) collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about use of our services and products:
When you visit our websites, We (Fullshine Hair Co., Ltd) may collect data about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services.
How We Use Your Personal Data
Generally speaking, We (Fullshine Hair Co., Ltd) use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.
ⅰ. Providing, improving, and developing our products and services:
We (Fullshine Hair Co., Ltd) use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with you:
Subject to your prior express consent, We (Fullshine Hair Co., Ltd) may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Definition of “Cookies”

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We (Fullshine Hair Co., Ltd) also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as “cookies.”

Use of Cookies

We (Fullshine Hair Co., Ltd) use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

We (Fullshine Hair Co., Ltd) make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfillment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents —As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).
ⅱ. For the purpose of reasonable implementation or application of this article:
We (Fullshine Hair Co., Ltd) may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Your Rights

We (Fullshine Hair Co., Ltd) take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable time frame, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, We (Fullshine Hair Co., Ltd) do not assume any obligation or responsibility for such policy because of the third party’s privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We (Fullshine Hair Co., Ltd) use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We (Fullshine Hair Co., Ltd) may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons.  Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us  to close any account you may have created.

Contact Us

If you have any questions regarding this Privacy Statement or its implementation

[contact-form-7]

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Amazon Shipping Works:
FBA vs. Seller-Fulfilled

Amazon FBA (Fulfillment by Amazon)

When you see products labeled as “Fulfilled by Amazon” (FBA), this means Amazon handles storage, packaging, and shipping on our behalf. Benefits include:

• Fast, reliable delivery: Most FBA orders qualify for Amazon Prime’s free two-day or one-day shipping (where available).
• Easy returns: Returns are managed directly through Amazon’s customer service.
• Transparent tracking: You’ll receive real-time updates via your Amazon account.

Seller-Fulfilled (Shipped by Full Shine)

For items labeled “Fulfilled by Seller”, we handle packaging and shipping directly from our warehouse in China. While delivery may take slightly longer, we ensure:

• Seamless customs handling: We cover all customs duties and taxes—no extra fees for you!
• Personalized service: Need special requests? Reach out to us directly!
• Standard shipping: Typically 7–15 business days for international orders.

Amazon Shipping Speeds:
Standard vs. Expedited

Note: Amazon shipping speeds depend on your location and carrier availability. Always check the estimated delivery date at checkout!

FBA orders

• Standard Shipping: Arrives in 3–5 business days (domestic) or 5–10 business days (international).
• Expedited Shipping: Eligible for Amazon’s premium options (e.g., one-day or two-day shipping).

Fulfillment by Seller

• Standard Shipping: Arrives in 3–5 business days (domestic) or 12-18 business days (international).
• Expedited Shipping: 7-10 business days

Returns and Refunds

• FBA orders: Initiate returns through Amazon’s “Your Orders” page.
• Seller-fulfilled orders: Email us at [Your Customer Service Email] to start the process. Most returns are accepted within 30 days.

Learn more: Refund policy

Lost or Damaged or Wrong

• FBA orders: Amazon guarantees delivery and will reship or refund lost/damaged items.
• Seller-fulfilled orders: Contact us immediately! We’ll work with the carrier to resolve the issue promptly.

Learn more: Amazon order not delivered 

Missing Item

• FBA orders: Amazon will investigate the package and reship or refund missing items.
• Seller-fulfilled orders: Contact us immediately! We’ll work with the carrier to resolve the issue promptly.

Learn more: Missing parts or accessories

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Have you ever received hair extensions that arrived, but there are missing items from your order when you opened the box?
Follow these steps if tracking shows a package as delivered in Your Orders but you can’t find it.

1.Open Your Incomplete Packages and Look for All Items

Full Shine hair extension products come in different sets and packaging formats. Please make sure all packaging bags are checked carefully. Sometimes not received incomplete packages—it may just be that the wrong specification was accidentally ordered.

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Packaging Format

Tape-in Extensions:

• Normal 1: 20 pieces 1 pack
• Virgin 1: 5 pieces 1 pack
• Virgin 2: 10 pieces 1 pack

Clip in Hair Extensions:

• 3 pcs lace clip ins
• 7 pcs classic clip ins
• 8 pcs seamless clip ins

Utips/Itips/Keratin Bond Extensions:

14inch is 40 strands per pack/ 16-22 inch 50 strands per pack

Packages

Hair extensions, User manual book

2.Compare with Your Order – Did You Receive the Right Items?

3.Check the Package for Any Damage

Take a moment to check if the outer packaging shows any signs of damage — such as tears, holes, or if the seal looks tampered with.
The incomplete products may be the result of partial loss during transit.
If you notice anything unusual, please take photos of the package

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When shopping on the Amazon platform, you may be eagerly looking forward to the arrival of the products but find that order not delivered for a long time. Follow these steps if tracking shows a package as delivered in Your Orders but you can’t find it.

I. Check Your Amzon Order

Check Your Amazon Orders

Verify if your shipping address in Your Not delivered orders is correct. For more information on how to handle a wrong shipping address, go to  Add and Manage Addresses.

Notice of attempted delivery

Look for a delivery confirmation in Your Not Delivery Orders. Check your mailbox or wherever else you receive mail. Look for a delivery photo.

Check the Message Center

Check the Message Center.

Look around the delivery location

Check your delivery instructions in Your Addresses. The package could have been left where you requested.

Ask your household and neighbors

Check if someone else accepted the delivery.

Contact the Carrier Service Team

The carrier may have more information. To track your package on the carrier website, go to Carrier Contact Information.

II. Contact the Customer Service

If you haven’t found the package after searching around, you can get in touch with the seller through the dedicated seller messaging system on the Amazon platform.

Shipped by Amazon

• On the order page, you can find the “Contact Us” button. After clicking it, select the appropriate option according to the actual situation.

Contact Amazon

Shipped by Seller

• Clearly explain to the seller that you haven’t received the product.
• Request the seller to assist in checking the logistics situation.

Contact Full Shine Hair

When communicating with the customer service, be sure to have relevant information such as the order number and the logistics tracking number ready. These pieces of information can help the customer service staff quickly understand the details of your order, so as to assist you in solving the problem more efficiently.

III. Apply for a Refund

If, after multiple communications with the seller and Amazon customer service, it is determined that you cannot receive the product, or the product has been lost, you can apply for a refund on the Amazon platform.

Generally speaking, the operation process is to click the “Apply for a Return” button on the order details page, and then select “Product not received” when filling in the reason for the return. After submitting the application, you just need to wait for the seller or Amazon to approve it, and then you can successfully complete the refund process.

Through the above steps, the issue of not receiving the goods you purchased on the Amazon platform will be properly resolved, safeguarding your shopping rights and interests.

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Amazon

If you order our product on Amazon, please read the article or contact us.

OnlineStore

If you order our product on OnlineStore, please contact them.

AliExpress

If you order our product on AliExpress store, please contact them.

TikTok

If you order our product on TikTok store, please contact them.

Initiating a Return

If your order is fulfilled by Amazon:

CONTACT US

CONTACT AMAZON

Go to the “Your Orders” page, find the order.

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Click on the “Return or Replace Items”.

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Choose ” Return Reason”, write “Comments”.

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Choose “Refund Method”.

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Choose “Return Method”.

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Print your ” Return Label”.

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If your order is fulfilled by seller:

Email US

Go to the “Your Orders” page, find the order.

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Click on the “Return or Replace Items”.

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Choose ” Return Reason”, write “Comments”.

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We will choose to approve a return or exchange based on Amazon policy.

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Amazon will provide you with a return label (or instruct you to return the product).

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Once we receive and confirm the item, we will refund or replace it for you.

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At Full Shine, we prioritize your hair transformation experience. If you have received an incorrect order—whether it’s the wrong color, length, or texture—our Order Accuracy Guarantee ensures a seamless and cost-free exchange. To maintain our strict Hygiene & Safety Standards, please keep the Golden Security Seal intact. Follow this professional resolution protocol to secure your priority replacement and get back to your shine as quickly as possible.

The Full Shine Zero-Error Initiative: Every clip-in set is subject to a Triple-Check Fulfillment Audit before leaving our global distribution centers. Our 2026 facility upgrades include AI-powered optical scanning that matches the hair’s unique Colorimetric Profile against your digital order. With an accuracy rate of 99.8% across 500,000+ annual shipments, we treat every discrepancy as a high-priority ‘Quality Exception’ for immediate resolution.

The “Zero-Risk” Exchange Protocol: 3 Simple Steps to Correct Your Order

Step 1: Verification of the Security Seal and Packaging

Step 2: Utilizing the Full Shine® Digital Return Portal

Every Full Shine order undergoes a Triple-Check Quality Protocol before leaving our fulfillment center. We utilize Digital Barcode Verification to ensure the SKU matches your selection. While our fulfillment accuracy rate is 99.8%, we acknowledge that logistical anomalies can occur, and we are committed to investigating every discrepancy to maintain our industry-leading standards.

Step 3: Fast-Track Shipping for Replacement Extensions

Verify the product title, color, length, and quantity to ensure you selected the correct item.  Please check again if you receive wrong hair extensions

Visual Audit: How to Identify if You’ve Received the Wrong Specification
 

Decoding the Color Code and Batch Number

To maintain hygienic integrity and eligibility for a full exchange, please ensure the Golden Security Seal remains intact. Our extensions are classified as Medical-Grade personal care products, and this seal is our guarantee that the hair has not been exposed to external contaminants.

The product you purchased

Wrong product you received

Weight and Length Verification Standards

In accordance with International Health and Hygiene Regulations for human hair products, hair extensions are classified as ‘hygiene-sensitive.’ Our Golden Security Seal acts as a legal boundary; once breached, the product is biologically compromised for re-sale. This strict adherence ensures that every Full Shine customer receives 100% pristine, untouched Remy hair.

Every Full Shine® order undergoes a Triple-Check Fulfillment Audit. In the rare event of a logistical mismatch, our RMA (Return Merchandise Authorization) System ensures that your corrected order is prioritized in our Global Logistics Queue to minimize downtime for your hair transformation.

Our Global Quality Control (QC) Commitment

Digital Resolution Portal: No need for long email chains. Simply log into the Full Shine RMA (Return Merchandise Authorization) Dashboard. Our system integrates directly with FedEx and DHL APIs, allowing you to generate a pre-paid, carbon-neutral shipping label in under 60 seconds. Each return is tracked in real-time and cross-referenced with our Digital Inventory Ledger to ensure your correct replacement is dispatched the same business day.

1. Through Amazon:  

• Go to “Your Orders” on Amazon, locate the order, and click “Return or Replace Items.”  
  Select the reason for return (e.g., “Wrong item received”) and follow the prompts.  
• Pull down to the bottom of this page and find “Help” button, and click on it to get into a new page.
  Find “Need more help ” in the middle of this page and move it to this and you will see “Contact Us ” and click on it .Then you will get in touch Amazon Customer Service. Tell them you receive wrong hair extensions.
• Or you may choose to call the Customer-Service by +1(888)280-4331

Contact Amazon

2. Through Our Seller Support:  

• You can send us a direct email here, tell us you receive wrong hair extensions and your order number, pictures of wrong product or package, and a description of the issue.
   
• We will respond promptly to assist you.  If you want a call back, please noted in your email.
  
• If Amazon Customer Service doesn’t reply you, please don’t worry, please send us a screenshot of conversation. We will handle it for you.

Contact Seller

For immediate assistance, you can also reach our Social Support Team via Instagram DM @fullshinehair. We maintain a synchronized customer service ecosystem, meaning your Amazon claim, email inquiry, and social messages are tracked under a single Customer Resolution Ticket to ensure no request is overlooked.”

Direct Support: 24/7 Priority Resolution for Shipping Discrepancies

Pro Tips to Ensure Perfect Hair Matches in Future Orders

Utilizing Our Professional Color Matching Service

The most reliable way to avoid order errors is to consult our experts before you checkout. At Full Shine, we offer a Complimentary Professional Color Matching Service led by experienced hair stylists. Instead of guessing based on a screen, simply send 2-3 photos of your hair taken in natural light (one from the side and one from the back) to our support team. Our experts will analyze your base shade, highlights, and undertones to recommend the perfect SKU. This personalized approach ensures that the extensions you receive blend seamlessly with your natural hair from day one.

Understanding Studio Lighting vs. Natural Daylight Discrepancies

Digital screens and studio photography can sometimes create slight variations in how a hair shade appears. Our product images are captured under professional 6500K studio lighting to show the most intricate details of the hair texture. However, hair is a reflective fiber; it will look warmer under indoor yellow lights and cooler under direct sunlight. To ensure a perfect match, we recommend viewing the hair in indirect natural daylight upon arrival before breaking the security seal. Understanding these environmental lighting shifts helps you make a more informed decision and ensures that your chosen shade looks stunning in every setting.

Full Shine Commitment: “Our fulfillment accuracy rate is 99.8%, but your satisfaction is 100% of our focus. If the error is ours, the shipping is on us.”

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